Inbound
Every caller and chat reaches a knowledgeable agent on the first ring.
- Triage, answer FAQs, route urgent cases to staff
- Book, reschedule and cancel against your live calendar
- Collect intake details and consent before the visit
Voice + Chat · Omnichannel
The front desk that never goes to voicemail.
Prescr's AI agent answers every call and message, books the appointment, takes the payment, and follows up across phone, web and chat, day and night, in the patient's language.
Inbound & outbound
It picks up the phone and makes the call.
Outbound
Proactive calls and messages that fill the schedule and close the loop.
- Appointment reminders that cut no-shows
- Post-appointment and post-surgery follow-ups
- Recalls and reactivation for due patients
Use cases
What it handles, end to end.
Appointment booking
Checks availability, books, reschedules and confirms instantly.
Follow-ups
Post-appointment and post-surgery check-ins, automatically.
Payments
Collect consultation fees and deposits over the phone or a link.
After-hours
Nights and weekends covered; the agent keeps glowing.
Reminders & recalls
Timely nudges that reduce no-shows and bring patients back.
Web & phone chat
The same agent on a phone line and the website widget.
How a call flows
From "ring" to "booked" in one conversation.
01
Greet
Answers in the right language and identifies the patient.
02
Understand
Captures intent: book, reschedule, query or pay.
03
Act
Writes to the calendar, takes payment, sends confirmation.
04
Hand off
Logs everything to the PMS; escalates anything urgent to staff.
Omnichannel & multilingual
One agent, every channel, every language.
Voice and chat, web and phone, backed by the same brain and the same patient context. Powered by RG INSYS's telephony expertise (Asterisk, WebRTC).
20+ languages
Including Hindi, the agent matches the patient automatically.
Telephony-native
Plugs into your existing numbers via Asterisk/WebRTC.
Shared context
A chat that becomes a call keeps every detail intact.
Patientमुझे कल डॉक्टर से अपॉइंटमेंट चाहिए।
PrescrDr. Rao has 11:30 AM open tomorrow. Shall I book it?
PatientYes, please.
DoneBooked · ₹500 deposit link sent · reminder set for 10:30 AM
Built on trust
Every call is encrypted and logged.
Front Desk AI runs on the same encryption-first, audited foundation as the rest of Prescr, with role-based access and data-residency controls.
See security & compliance
Encrypted in transit & at rest
Call recording & consent
RBAC & audit logs
HIPAA-aligned · DPDP-ready
Hear your front desk, automated.
Book a demo and listen to a live sample call answered, booked and logged in real time.