Legal · DPDP Act & Rules
Grievance Officer
For any data-protection concern, consent withdrawal, or complaint, our Grievance Officer is here to help under the DPDP framework.
Contact details
Namrata Gupta: Grievance Officer, Prescr (RG INSYS)
Email: [email protected]
What you can raise
- Access, correction or erasure of your personal data.
- Withdrawal of consent.
- Concerns about how your data has been handled.
- Any complaint under the DPDP Act, 2023 or DPDP Rules, 2025.
How we respond
We acknowledge grievances promptly and aim to resolve them within the timelines set by applicable law. If you're a patient, please also contact your clinic for clinic-held medical records or clinic service issues. For payments, cancellations or refunds, see our Cancellation and Refund Policy.
Escalation
If you're not satisfied with our response, you may approach the Data Protection Board of India as provided under the Act.