Service Delivery and Shipping Policy
Prescr is primarily a software and digital-service platform. This page explains how SaaS access, clinic services, digital records and any physical fulfilment are handled.
Last updated: 11 July 2026. This policy is subject to applicable law, clinic-specific service rules and any signed agreement with Prescr.
1. No standard physical shipping by Prescr
Prescr does not normally sell or ship physical goods to patients. Prescr provides clinic SaaS access, digital workflows, booking/payment technology, records and patient-app access.
2. Delivery of clinic SaaS access
For clinics accepted into Prescr, account setup, onboarding and software access are delivered digitally. Unless otherwise agreed, login access and onboarding coordination begin within 1 to 3 business days after acceptance, payment completion where applicable, and completion of required clinic onboarding details.
3. Delivery of clinic services booked through Prescr
Appointments, consultations, procedures, diagnostics, pharmacy counter services or other healthcare services booked or paid through Prescr are delivered by the selected clinic, doctor, diagnostic centre or service provider. The service location, mode, date, time and clinic-specific instructions are shown during booking or confirmed by the clinic.
4. Booking confirmation
After a successful payment, the patient receives a confirmation through the available contact channel, such as the app, SMS, WhatsApp, email or clinic call-back. Confirmation depends on payment success and clinic slot availability.
5. Digital records and prescriptions
Digital prescriptions, reports, notes or visit summaries are made available only after the treating clinician or clinic finalises them. AI-generated drafts are not final records until reviewed and signed by the clinician.
6. Medicines, pharmacy items and physical reports
If a clinic, pharmacy or diagnostic centre separately offers medicine pickup, medicine delivery or physical report delivery, that fulfilment is handled by the respective clinic, pharmacy, diagnostic centre or courier partner under their own rules. Prescr is not a medicine-delivery marketplace and does not independently ship medicines.
7. Delays and rescheduling
Clinic services may be delayed or rescheduled due to doctor availability, emergencies, operational constraints, payment failure, incorrect patient details or patient no-show. Refund or rescheduling eligibility is handled under our Cancellation and Refund Policy and the clinic's confirmed rules.
8. Service areas
Prescr India is intended for clinics and patients in India. Clinic-service availability depends on the selected clinic's service area and operational hours.
9. Contact
For delivery, booking or fulfilment questions, contact [email protected] or call +91 70114 46762. For service-specific questions, patients should also contact the selected clinic.